The Role of Emotional Intelligence Dimensions in Conflict Management Strategies
DOI:
https://doi.org/10.5281/zenodo.18011291Keywords:
Emotional Intelligence, Conflict Management, Conflict Management StrategiesAbstract
The emergence of conflicts is closely related to individual perceptions and emotions. The ability to correctly identify conflict areas and manage them effectively requires correctly understanding and comprehending people's emotions and the reasons that give rise to these emotions. This study, which includes employees of companies operating in the Kastamonu Organized Industrial Zone (Turkey), aims to examine the effects of emotional intelligence on conflict management strategies. A survey was conducted with 402 employees via emotional intelligence and conflict management scales. Correlation and multiple regression analyses were used in this study. Research findings have shown that emotional intelligence generally has a positive effect. While the dimensions of regulating emotions and using emotions positively affect competitive and avoidance-oriented strategies among conflict management strategies, evaluating others' emotions supports compromising strategies and negatively affects avoidance strategies. The only dimension that increases cooperation in conflict management is "using emotions". However, it has been revealed that focusing on one's own emotions prevents compromising strategies (behaviors). Emotional intelligence should be developed in the use of effective strategies in conflict management. Investment in the development of the emotional intelligence skills of employees by organizations and managers significantly contributes to maintaining and managing conflicts at an optimum level.
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